Refund Policy

This Refund Policy explains when you are entitled to a refund for the VPS Cloud service operated by StoresWiki LLC. It forms part of our Terms of Service.

1. 7-day money-back guarantee

New customers may request a full refund of their first payment within 7 days of the initial order if the Service does not meet your needs. This applies once per customer and covers the base plan fee. To request it, contact support@storeswiki.com from your account email within the 7-day window.

2. Cancellation after the money-back window

• Monthly plans: you can cancel at any time; cancellation stops the next renewal. The current paid month is not refunded and your server remains available until the end of the paid period.
• Longer-term plans (12/24/48 months): because these are discounted and paid up front, on cancellation we refund the unused whole months on a prorated basis, calculated at the term rate you paid, less any applicable transaction fees. The month in progress is not refunded.

3. Upgrades and proration

When you upgrade a running server, you are charged only the prorated difference for the remainder of the current billing period. Upgrade charges are not separately refundable, but they are reflected in any prorated cancellation refund calculated afterwards.

4. Non-refundable situations

• Servers suspended or terminated for breach of the Terms or Acceptable Use Policy (e.g. spam, fraud, malware, attacks, illegal content).
• Fees already consumed for time the Service was available and used.
• Requests made after the applicable window, and repeated abuse of the money-back guarantee.
• Charges arising from your own misconfiguration or data loss where you did not maintain your own backups.
• Third-party transaction or currency-conversion fees, where non-recoverable.

5. Service credits

Downtime that breaches our Service Level Agreement is compensated with service credits as described there. Service credits are applied to your account and are not paid out as cash.

6. How refunds are issued

Approved refunds are returned to the original payment method (via Stripe for card payments, or to the originating account for offline payments) within a reasonable period, typically 5–10 business days depending on your bank.

7. Statutory rights

Nothing in this policy affects any mandatory consumer rights you may have under the laws of Italy or the law of your country of residence.

8. Contact

Email support@storeswiki.com or call +39 3513762924 to request a refund or ask a question about this policy.